Update: This op is being postponed.
Wednesday, 04/14/21, starting at 2:00 AM, we will be performing intrusive maintenance affecting residential and small business Fusion Fiber service. Expected telephone and internet access downtime within the maintenance window is approximately 30 min. The maintenance window is 2 hours.
-Network Engineering
Update: 7:40 AM connectivity restored.
Update: 6:30 AM during this maintenance a gateway router failed. A small subset of customers still do not have connectivity. We are currently replacing the failed router and hope to restore connectivity ASAP.
Update: Maintenance Postponed for 24 hours, will resume tomorrow 4/15/21 starting at 2:00AM
Wednesday, 04/14/21, starting at 2:00 AM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in San Francisco. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 2 hours.
-Network Engineering
Update: 12:35AM – Maintenance successfully completed.
Tonight (4/6) at 11:59PM, we will be performing maintenance on router hardware that is part of our Northern California core. We do not expect this work to cause any customer impact. The maintenance window is open until 4:00AM.
-Network Engineering
Update: 12:55AM – Maintenance successfully completed.
Tonight at 11:59 we will be performing emergency maintenance impacting a subset of Oakland residential Sonic Fiber customers. Expected customer downtime, is 30-60 minutes and the maintenance window is 4 hours. An update will be provided when all work has been completed.
-Network Engineering
Update: This maintenance is complete.
Tonight, beginning at 10 PM, we will be applying updates to servers in our custom hosting system. This maintenance will result in a brief downtime for sites that are served from affected servers, however this interruption should be brief, and we expect to complete the maintenance within 1 hour.
Update 3:12am Maintenance postponed
Thursday, 04/08/21, starting at 2:00 AM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Oakland, Berkeley, Albany, Moraga, Hercules, San Ramon,San Rafael, Tiburon, Ignacio, Larkspur. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 2 hours.
-Network Engineering
Update 3:12am Maintenance postponed
Wednesday, 04/07/21, starting at 2:00 AM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in San Francisco. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 2 hours.
-Network Engineering
Today at 10:50am our VPN server was rebooted in error. All services have been restored, we apologize for any inconvenience this may have caused.
Update: Maintenance complete.
Tomorrow, March 23rd, beginning at 10 PM we will be applying upgrades to multiple systems, including our customer VPN server. Any down time should be very brief, and we expect to complete the maintenance within 2 hours.
Update 1:40AM : This maintenance is now complete.
On 3/23/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in the SF Sunset District. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.
-Network Engineering