Sonic Support Outage 3/11/2021

We experienced a short outage where calls to technical support did not get through. We believe the issue is resolved as of 8:23am. If you tried to reach support but did not get through please try again. If you experience any issues contacting technical support over the phone please let us know via email, social media post, sms, or commenting here.

Berkeley and SF Sunset – Emergency Fusion Fiber Maintenance

Update 3:57AM: All work has been completed for the night and any impacted customers restored.

Tonight at 11:59 we will be performing emergency maintenance impacting a subset of Berkley and SF Sunset Fusion Fiber customers.  Expected customer downtime is 30-60 minutes and the maintenance window is 4 hours.  An update will be provided when all work has been completed.

-Network Engineering

Northern California Legacy DSL Outage

Update 9:49 3/11/2021 We currently have an ETR of 3/16. This ETR is subject to change and we will keep you updated as we get more information

 

We aware of an outage impacting a subset of legacy services across Northern California.

We’re investigating the underlying issue and working to restore connectivity as soon as possible. We apologize for any inconvenience and will provide more information as it becomes available.

-Sonic Support

Brentwood & Petaluma Area Fusion Fiber Intrusive Maintenance

Update: As of 2:25 AM all circuits have recovered from the interruption of service. All post-maintenance monitoring has shown circuits as stable. This maintenance is complete.

03/10/2021 starting at 2:00 AM PST, Fusion Fiber customers in the Petaluma and Brentwood areas will experience a brief service interruption while we perform some maintenance. The expected down time is approximately 30 minutes for internet access only. Telephone services will not be affected unless using 3rd party VoIP on the affected data connection. The maintenance window will be 3 hours.

Healdsburg – Fusion DSL Intrusive Maintenance

Update: All users recovered at approximately 2:15am. All post-upgrade checks have concluded. This maintenance is now complete.

Tomorrow morning (3/4/2021), starting at 2:00 AM, a subset of customers in the Healdsburg area will experience a brief service interruption while we perform system upgrades. The expected down time is about 15-30 minutes while the equipment reboots. The maintenance window will be 2 hours.

– Network Engineering

Healdsburg Services Down

Update: 10:03pm. Residential services are NOT affected. This is affecting a small subset of Enterprise users which have been contacted directly.

As of approximately 9:20 pm this evening (2/26/21) the serving equipment in the central office for our Healdsburg Fusion DSL customers (data and voice) went unreachable. We have a technician with a replacement assigned to the job and we will post updates for status shortly.

Berkeley – Fusion Fiber Maintenance

Update 12:20AM: Due to unforeseen circumstances, tonight’s maintenance has been canceled.

On 3/1/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in Berkeley. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.

-Network Engineering

Phone Switch Maintenance

Update: 3:28 AM Maintenance is completed.

February 25th at 3:00 AM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance.  The window for this maintenance is 2 hours.

~Network Engineering