Update: 3:00 A.M. This work completed successfully. All customers are back up and operational. If issues are experienced please reach out to support (sonic.com/support)
On 2/3/21 starting at 2 A.M. we will be performing routine maintenance on equipment serving Fusion Fiber customers in Sebastopol. The maintenance window is 3 hours. Approximately 30 minutes of downtime is expected within this time period.
~ Network Engineering
Tomorrow (1/26) at 11:59pm, we will be performing non-intrusive maintenance on our core optical transport hardware in Northern California. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update 12:25am – This maintenance has been successfully completed.
Tonight (1/25) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our bay area ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update: 1/22/21 @ 2:23am – This work is complete with all impacted customers fully returned to service. If problems are experienced please contact our support department (https://www.sonic.com/support)
Tomorrow (1/22/21) morning starting at 2:00AM, we are performing emergency maintenance on hardware serving a subset of Fusion fiber customers in the Petaluma. Impacted customers should experience 15-20 minutes of downtime. An update will be provided on conclusion of the work.
-Network Engineering
Update 3:35am – This maintenance has been successfully completed.
Tomorrow (1/21/21) morning starting at 2:00AM, we are performing emergency maintenance on hardware serving a subset of Fusion fiber customers in the San Francisco Mission and Sunset districts. Impacted customers should experience 15-20 minutes of downtime. An update will be provided on conclusion of the work.
-Network Engineering
Update 2:25am – This maintenance has been postponed.
Tomorrow morning starting at 2:00AM, we are performing emergency maintenance on hardware serving a subset of Fusion fiber customers in the San Francisco Mission and Sunset districts. Impacted customers should experience 15-20 minutes of downtime. An update will be provided on conclusion of the work.
-Network Engineering
We are currently experiencing issues with our internal tools as well as on our website, Sonic.com. We are currently working to resolve this as quickly as possible. Updates will be provided as soon as they come in. Thank you for your patience.
Update 10:00am – Cable has been repaired and service has been restored.
Update 6:30pm: Problem is not equipment based but looks to be a issue with our cable vendor. Working with them on a repair. No ETR at this point.
Update 2:35pm: Replacement equipment has been picked up and is on its way for repair. ETR 3 hours.
We’re currently experiencing an outage impacting customers on our Fusion DSL service in the Woodland area. This outage started around 12:56pm. A technician has been dispatched to repair the issue. There is currently no ETA for the repair. Updates will be added as they come in. Thank you for your patience.
Update: Maintenance is complete.
Tonight, beginning at 11pm, we will be restarting our VPN service as part of system maintenance. If you are using this service your client will likely reconnect automatically and should require no manual interaction. We expect to complete this maintenance within 2 hours.