Update: 2:12 AM Maintenance is completed.
Wednesday, June 24, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Occidental, Vallejo, San Rafael, Oakland. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 3 hours.
-Network Engineering
Update: 2:15 AM Maintenance is completed.
Tuesday, June 23, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Santa Rosa, Petaluma, Rohnert Park, Healdsburg, Fort Bragg, Ukiah. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 3 hours.
Update: Our engineering team restored the equipment that was having issues and service should be back up. If you’re having connectivity issues please power cycle your equipment and if it still doesn’t come back online contact support at 855-394-0100
We are currently experiencing a signal-no-surf outage in SF on parts of our fiber network. This outage started around 10:30pm on 06-14-2020. If you’re currently experiencing issues on your fiber connection and are not in SF please proceed with normal troubleshooting or reach out to our support team at 855-394-0100. Our engineers are working to determine the cause but we do not have an ETR. As soon as we have one this post will be updated.
Update (6/12/20) 12:20AM This maintenance is now complete.
Tonight (6/11/20), starting at 11:59 PM, a small subset of customers in the Burlingame area will experience a brief service interruption while we perform some maintenance. The expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 2 hours.
– Network Engineering
Update: 2:13 AM Maintenance is completed.
Wednesday, June 10, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in San Fransico, Berkeley, and Albany. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 3 hours.
-Network Engineering
Update (6/10/20) 12:50AM: This maintenance is now complete.
Tomorrow night(6/9/20), starting at 11:59 PM, a small subset of customers in the Burlingame area will experience a brief service interruption while we perform some maintenance. The expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 2 hours.
– Network Engineering
Update – 1pm: We have confirmed with our vendor that our inbound calling issues are related to a larger outage. Calls can currently be made into our call center, but we have had reports of intermittent issues regarding call quality. We apologize for any inconvenience and hope to have this resolved soon.
At 9:45am, we became aware of an issue impacting all inbound calls to our customer support team. We are investigating the issue and hope to restore functionality as soon as possible.
While we work toward resolving the persistent phone issues, we’re available to assist you via the following channels:
SMS
Social Media
Early this morning we became aware of an issue with certain mail clients and operating systems that were unable to communicate with our mailserver.
The issue predominantly impacted older operating systems using non-modern security protocols. We have restored the functionality of these protocols, and your email should now be functional. We apologize for any inconvenience this may have caused.
Please restart your mail client if you continue to have issues. If problems persist, update to the newest version of your operating system for numerous functional enhancements and upgraded security.
-Sonic Support
Update: Maintenance complete.
Tonight at 11pm we will be applying upgrades to our customer shell server which will require the host to be rebooted. The expected downtime should be brief and we expect to complete the maintenance within 1 hour.
Update: 1:20 AM Maintenance is completed.
Wednesday, June 3, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Costa Mesa, Fullerton, Garden Grove, Yorba Linda and Tustin. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 3 hours.
-Network Engineering