Fusion Outage in Oakland

Update – 12:55pm: Our engineering team is still working to isolate the cause of the interruption, but believe connectivity should be restored. If you continue to experience any issues, please call customer support for further assistance.

Update – 12:25pm: Customers appear to be back online, but our engineering team is still investigating the cause of the issue. We apologize for the brief interruption and any inconvenience this may have caused.

We are currently experiencing loss of connectivity to equipment based out of Oakland. Engineers are investigating the underlying cause and aim to restore connectivity as soon as possible. More information will be provided as information becomes available.

7 comments for “Fusion Outage in Oakland

  1. Matt
    June 25, 2020 at 12:50 pm

    This does not appear to be fixed. We have DSL via LMI.net and our service keeps going out. LMI is saying it’s on your end.

  2. Daniel Thompson
    June 25, 2020 at 1:04 pm

    Sorry to hear you’re still having issues, Matt. From what we can tell, impacted customers should now be passing traffic. Sometimes there are however simultaneous issues that, while rare, can occur near or at the same time as an outage – there might be something else going on with your circuit.

    Our engineering team is still looking into this however, so if anything comes up I’ll reach out here and let you know.

  3. Min
    June 25, 2020 at 1:08 pm

    I am continuing to have issues in Berkeley since around the same time frame but unsure if this is a related or separate issue.

  4. B Huynh
    June 25, 2020 at 5:57 pm

    Hi there,

    Our connectivity has been incredibly spotty and sluggish the last two days in Oakland Adams point. Can someone check if something needs to be addressed?

  5. Jerriel Mcdonald
    June 29, 2020 at 1:17 pm

    Hey I would give our Support Team a call so that we can go over some troubleshooting steps with you! You can reach them at 1-855-394-0100 8am-10pm 7 days a week.

    Best Wishes!

  6. Jerriel Mcdonald
    June 29, 2020 at 1:17 pm

    Hey I would give our Support Team a call so that we can go over some troubleshooting steps with you! You can reach them at 1-855-394-0100 8am-10pm 7 days a week.

    Best Wishes!

  7. Jerriel Mcdonald
    June 29, 2020 at 1:21 pm

    Hello! I would give our Support Team a call so that we can go over some troubleshooting steps with you! You can reach them at 1-855-394-0100 8am-10pm 7 days a week.

    Best Wishes!

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