Update – 9am: The majority of the damage has been repaired, and the outage has been cleared. If you are still experiencing issues, please give our customer support team a call at your earliest convenience.
Update – 1:38pm: Earlier today, we became aware of an outage impacting a subset of fiber customers in San Francisco.
This appears to be due to a fire which has damaged the fiber infrastructure serving these customers. Our engineering and splicing teams are assessing damage, and will be working to restore service as quickly as we are able. Due to the scope of damages, we anticipate a prolonged period of downtime (12-16 hours) necessary for additional crews to arrive on site and for repairs to be enacted.
We will continue to monitor progress and provide updates as soon as we’re able.
There is an outage impacting a subset of Fiber customers in San Francisco. Engineers are currently investigating, and hope to restore service as soon as possible. We will provide further updates as we are able, and apologize for any inconvenience.