Update – 1:36pm: Repairs have been made, and all services should now be restored. If you continue to experience any issues, please give our customer support team a call at your earliest convenience. They can be reached at 1-888-766-4233, seven days a week, from 8am to 10pm.
Update – 1:30pm: Technicians are on site and performing repairs. All customers served from this equipment will be offline while repairs are made and the equipment is rebooted.
Update – 12pm: Current estimated time of repair is 1:30pm.
Earlier this morning, we became aware of an outage impacting a subset of customers in San Francisco. Technicians are currently en route to address and perform repairs and we hope to restore service soon. More updates will be provided as information becomes available.