Update(2:42AM): Maintenance is now complete, customers may have experienced a brief period of IPv6 reachability issues to some destinations during this window.
Tonight, May 18, starting at 11:59PM, we will be performing maintenance on equipment serving the edge of the Sonic network. No customer impact is expected. This maintenance window is 4 hours.
Update(1:08AM): Maintenance is complete.
Beginning at 11:59PM on this Thursday, May 21, we will be performing intrusive maintenance on equipment serving Fusion and Flexlink customers in the Cotati area. Expected downtime for this operation is around 30 minutes.
Update(2:16am) – Maintenance is now complete.
Tuesday, May 19, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in San Francisco. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 3 hours.
-Network Engineering
Update: 1:22 AM Maintenance is completed.
On May 19th 2020 at 11:59 PM for a small subset of customers in San Francisco we will be updating the firmware for Sonic Fiber Small Business optical network terminals. During a 5 hour maintenance window there will be a 2 to 5 minute service interruption while the ONT reboots.
~Network Engineering
Update 5/15 2:38am: This maintenance is now complete
Tomorrow night 5/14 at 11:59pm we will be performing intrusive maintenance for equipment serving our copper Fusion and Flexlink customers in the Forestville and Healdsburg areas. The maintenance window is 4 hours long. Expected down time in each area is 30 minutes.
-Network Engineering
Update: 5/14 3:06am This maintenance is now complete
Tomorrow night 5/13 at 11:59pm we will be performing intrusive maintenance for equipment serving our copper Fusion and Flexlink customers in the Santa Rosa, Burlingame, Hercules, and Beverly Hills areas. The maintenance window is 4 hours long. Expected down time in each area is 30 minutes.
-Network Engineering
Update: 12:33 AM Maintenance is complete.
Maintenance has been postpone until tomorrow 5/14/2020 at 11:59 PM.
Tomorrow night 5/13/2020 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 4 hours.
~Network Engineering
Update: 1:18AM – This maintenance is now complete.
Tonight at 11:59pm we will be performing emergency intrusive maintenance in the Bell area that will impact Fusion and Flexlink services. The expected downtime is 30 minutes. The maintenance window is 2 hours long.
Update(12:58AM): Maintenance complete
Beginning at 11:59PM on Thursday, May 14th, we will be performing intrusive maintenance on equipment serving a portion of Fusion and FlexLink customers in Healdsburg. The expected downtime is around 15-30 minutes for this operation.