Month: October 2022

Update 11/4/22 2:06AM: This maintenance is now complete.

Update 2:10AM: This night op was partially completed. The remainder of the night op will continue at Thursday (11/3/22), starting at 11:59PM. The maintenance window will be 2 hours.

Wednesday (11/2/22) evening, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of Sonic Business Fiber customers in Santa Rosa. The expected down time is approximately 30 minutes. The maintenance window is 2 hours.

– Network Engineering

Update 12:46AM: This maintenance is now complete.

Monday (10/31/22) evening, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of Sonic Business Fiber customers in Rohnert Park. The expected down time is approximately 30 minutes. The maintenance window is 2 hours.

– Network Engineering

Update: 1:38AM: This maintenance is now complete.

Tonight 10/27/22, starting at 11:59 PM, we will be performing maintenance on core routing equipment in our northern California network.

This work is not expected to impact any customer connectivity. The maintenance window is open until 4am.

-Network Engineering

Update: Maintenance was complete last night at 2AM, sorry for the delayed update.

Reminder:  This maintenance is still scheduled for tonight, 11/1/2022 at 11:59PM

Update: This maintenance has been postponed to 11:59pm on 11/1/2022

Thursday (10/27/22), starting at 11:59 PM, residential and business fiber customers in the Oakland area may experience a brief service interruption while we perform a migration to a new device. The expected downtime is about 15 minutes if a disruption occurs. The maintenance window will be 4 hours.
– Network Engineering

Update: 12:25am This maintenance has been completed successfully.

Thursday (10/27/22), starting at 11:59 PM, residential and business fiber customers in the Redwood City area will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.
– Network Engineering

Update: 1:15 AM Maintenance is now complete. We have restored everyone that we could identify. If you are experiencing a service outage, please reboot your equipment as this usually restores complications after the maintenance. If issues persist, please call tech support team.

Monday (10/17/22), starting at 11:59 PM, residential and business fiber customers in the Redwood City, San Mateo, and Burlingame area will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.
– Network Engineering

Update: Maintenance complete.

Tonight beginning at 10PM PST we will be applying upgrades to multiple systems, including our customer shell cluster.  Any downtime of affected services should be brief, and we expect to complete the maintenance within 2 hours.

Update 1:55AM: This maintenance is now complete.

Thursday(10/13/22) evening, starting at 11:59PM, a small subset of Fusion DSL and Flexlink Ethernet customers in the Cloverdale/Petaluma/Sebastopol areas will experience a brief service interruption while we perform some maintenance. The expected down time is about 15-30 minutes while the equipment upgrades. The maintenance window will be 2 hours.

– Network Engineering