Update: 12:35AM – Maintenance successfully completed.
Tonight (4/6) at 11:59PM, we will be performing maintenance on router hardware that is part of our Northern California core. We do not expect this work to cause any customer impact. The maintenance window is open until 4:00AM.
-Network Engineering
Update: 12:55AM – Maintenance successfully completed.
Tonight at 11:59 we will be performing emergency maintenance impacting a subset of Oakland residential Sonic Fiber customers. Expected customer downtime, is 30-60 minutes and the maintenance window is 4 hours. An update will be provided when all work has been completed.
-Network Engineering
Update 1:40AM : This maintenance is now complete.
On 3/23/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in the SF Sunset District. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.
-Network Engineering
Update 3:15am – This maintenance has been successfully completed.
On 3/16/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in Berkeley. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.
-Network Engineering
Update 3:57AM: All work has been completed for the night and any impacted customers restored.
Tonight at 11:59 we will be performing emergency maintenance impacting a subset of Berkley and SF Sunset Fusion Fiber customers. Expected customer downtime is 30-60 minutes and the maintenance window is 4 hours. An update will be provided when all work has been completed.
-Network Engineering
Update 12:20AM: Due to unforeseen circumstances, tonight’s maintenance has been canceled.
On 3/1/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in Berkeley. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.
-Network Engineering
Update: 3:28 AM Maintenance is completed.
February 25th at 3:00 AM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 2 hours.
~Network Engineering
Update 2:30am – This maintenance has been completed
On 2/18/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in the Albany area. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.
-Network Engineering
Update 3:40am – This maintenance has been completed. A subset of customers may have experienced connectivity issues from approximately 1-3AM as we diagnosed a router bug triggered by our work. All customers should now be fully operational.
On 2/11/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in San Francisco’s Mission District. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.
-Network Engineering