Category: Network

San Leandro Copper Emergency Maintenance

Update (8:32AM) We ran into a few issues that caused this work to take longer than expected.  Maintenance is now complete and connectivity should be restored for all impacted customers.

A piece of hardware serving all copper Fusion/Flexlink customers in San Leandro is critically failing and has necessitated emergency replacement.  A technician has been dispatched to it’s location and we hope to perform the work in the next hour (7-8AM).  Steps are being taken to minimize customer downtime but we expect a few minutes of impact for everyone served off this device. An update will be provided when work has been completed.

– Network Engineering

Sebastopol Fiber Intrusive Maintenance

Update: Tonight’s maintenance has been postponed to a later date.

Thursday (11/17/22), starting at 11:59 PM, residential and business fiber customers in the Sebastopol area will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes. The maintenance window will be 4 hours.
– Network Engineering

Petaluma – Enterprise Fiber Maintenance

Update 1:30AM: This maintenance is now complete.

Tonight (10/19/22) at 11:59PM we will be performing maintenance on network hardware serving a subset of enterprise fiber customers in Petaluma.  All impacted customers should have received prior direct contact alerting them to this work.  Expected customer downtime is 30 minutes and the maintenance window will be until 3AM.

-Network Engineering

San Jose – Fusion DSL and Flexlink Ethernet Intrusive Maintenance

Update 12:41AM: This maintenance is now complete.

Tuesday (10/18/22) evening starting at 11:59PM, a subset of Fusion DSL and Flexlink Ethernet customers in the San Jose area will experience a service interruption while we perform maintenance. The expected down time is 1 hour and the maintenance window will be until 3am.  An update will be provided at the conclusion of our work.

– Network Engineering

Oakland – Fiber Intrusive Maintenance

Update 10/7/22 2:46AM: Tonight’s maintenance is successfully completed.

Friday (10/7/22), starting at 1:00AM, a subset of customers in the Oakland area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.

– Network Engineering

Berkeley – Fiber Intrusive Maintenance

Update 9/14/22 1:55AM: Tonight’s maintenance is successfully completed.

Wednesday (9/14/22), starting at 1:00AM, a subset of customers in the Berkeley area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.

– Network Engineering

Berkeley – Fiber Intrusive Maintenance

Update 9/2/22 2:20AM: Tonight’s maintenance is successfully completed.

Friday (9/2/22), starting at 1:00AM, a subset of customers in the Berkeley area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.

– Network Engineering

Sebastopol – Fiber Intrusive Maintenance

Update(1:23am) Maintenance is now complete.  IPv6 has been turned on for this location and people are binding properly.  Please reach out to support should you encounter anything out of the ordinary.

–Network Engineering

 

We are pleased to announce that on Thursday evening we will be enabling native IPv6 support in Sebastopol for our fiber customers. This will be deployed in a dual-stack configuration that supports both SLAAC and IA-PD protocols. The process will start on 8/18/22, at 11:59PM. Fiber customers in the Sebastopol area will experience a brief service interruption while we perform configuration changes necessary to bring up IPv6. The expected downtime is about 20 minutes. The maintenance window will be 4 hours.

IPv6 is an important deployment as it provides significantly expanded address space. As the number of devices that need access to the Internet continues to grow, so does the need for additional addressing. For more information about IPv6, check out this link:

https://help.sonic.com/hc/en-us/articles/8242850487575-IPv6

Over the coming weeks and months, we will be deploying IPv6 to all our fiber customers. Our SmartRG and eero rental devices are fully compatible and will work in their standard configuration.

We conducted thorough internal testing but are unable to test for every scenario. We don’t expect any issues, however, if you encounter anything out of the ordinary, don’t hesitate to reach out to our support team.

– Network Engineering

Berkeley – Fiber Intrusive Maintenance

Update 8/12/22 3:00AM: Tonight’s maintenance is successfully completed.

Friday (8/12/22), starting at 2:00AM, a subset of customers in the Berkeley area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.

– Network Engineering