Beginning at 11:00pm on this Thursday, May the 3rd, Â we will be performing maintenance on equipment servicing our voice platform. We do not expect any customer impact during this maintenance window beyond a slight delay when incoming/outgoing calls are initialized.
– Robbie, Tomoc, and Nathan
Tonight, Tuesday, April 24th, starting at midnight, we will be performing maintenance on an ATM switch serving some of our (LATA1) Bay Area subscribers. Expected down time is less than 10 minutes.
-Tomoc and Robbie
Update: All work has been completed. A small subset of subscribers experienced approximately 5 minutes of down time during this procedure.
We are preforming emergency maintenance on one of the ATM switches serving customers in the Bay Area (LATA 1). A software malfunction has left the device unable to pass traffic for a significant number of customers, and we’ve elected to reload the affected unit to restore service.
This reload will cause 5 to 10 minutes of additional downtime for customers aggregated through that device.
-Nathan and Tomoc
Earlier tonight, around 11:30PM, we experienced a failure on equipment servicing legacy dsl customers in the Chico area. The affected circuits have been migrated to backup equipment and are now back online.
This Wednesday, April 11th, starting at 12:01 am, we will be performing maintenance on equipment servicing legacy DSL customers in northern California. Some customers may experience a loss of connectivity for up to 5 minutes during this maintenance window. Fusion and Flexlink customers will be not be affected by this operation.
– Robbie, Tomoc and Jared
Update: Maintenance completed successfully, all service has restored.
This Thursday, April 5th, starting at 11pm, we will be performing a variety of maintenance operations on equipment servicing legacy DSL customers in northern California. We will be avoiding downtime as much as possible but customers may experience a loss of connectivity for up to 15 minutes during this maintenance window.
– Robbie, Tomoc and Jared
Update: Â All work has been completed. A small subset of customers would have experienced 5-10 minutes of downtime during parts of the work.
We are currently investigating a packet loss issue for a subset of our legacy dsl customers in northern California. Â We will provide an update on this issue shortly!
-NOC
This issue has been tracked down to a failing port in our network. The affected customers have been migrated off of the port and their service restored.
Tonight, Friday March 2 at 12:01 AM, we will be performing intrusive network maintenance at our main Sacramento CO. This maintenance will cause 5-10 minutes of downtime for all Fusion and Flexlink customers served by that CO, and potentially longer outage for our Fiber-served customers. This maintenance will tie our old Sacramento services into the new expansion we’ve made in the Sacramento area, providing better reliability and stability for all services.
-Jared and Matt
Update: All network maintenance is complete, and all services should be restored at this time. Fusion and Flexlink customers should have only seen about 5 minutes of downtime.
This afternoon we are experiencing an outage on our ADSL network that manifests as end-users retaining sync but getting either extremely-slow page loads or a complete loss of the ability to surf. Our network engineering staff is currently investigating. Â Fusion, dial-up, and other services should be unaffected. — John F
Update: this outage was caused by a card failure. We have switched over to replacement equipment and all affected circuits should be fixed. — Nathan and John F
Tonight, Â Wednesday 8 at 12:01 AM we will be performing some intrusive network maintenance on our backhaul circuits to the Sacramento area. Customers in that area may experience 5-10 minutes of downtime.
-Jared and Nathan