ADSL Outage

This afternoon we are experiencing an outage on our ADSL network that manifests as end-users retaining sync but getting either extremely-slow page loads or a complete loss of the ability to surf. Our network engineering staff is currently investigating.  Fusion, dial-up, and other services should be unaffected. — John F

Update: this outage was caused by a card failure. We have switched over to replacement equipment and all affected circuits should be fixed. — Nathan and John F

4 comments for “ADSL Outage

  1. Yup, it’s back to expected bandwidth 🙂

    I really like your Customer Service call-back protocol and appreciate the explanation here of what the issue was.

    Thanks, Sonic people!

  2. @neal: The equipment that caused the outage reported here does not serve Fusion connections, so this would be a separate issue. We’ve got hold times at the moment, but give us a ring and we’ll try to sort this out with you.

    @Joel: Thanks for the feedback, we try to keep folks in the loop whenever possible.

  3. My Fusion DSL is still having serious performance problems. Perhaps it is unrelated, but I will probably call in to file a trouble ticket later tonight. Netflix, etc. are totally unusable.

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