Update – 5/13/23 12:49AM – Tonight’s maintenance has been successfully completed.
Tonight at 11:59pm 5/12/2023 we will be turning on IPv6 to a small subset of residential fiber customers in the Oakland area. There is no expected downtime during this operation. The maintenance window will be 4 hours.
-Network Engineering
Update: Tonight’s maintenance has been postponed to a later date.
Thursday (11/17/22), starting at 11:59 PM, residential and business fiber customers in the Sebastopol area will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes. The maintenance window will be 4 hours.
– Network Engineering
Update 1:30AM: This maintenance is now complete.
Tonight (10/19/22) at 11:59PM we will be performing maintenance on network hardware serving a subset of enterprise fiber customers in Petaluma. All impacted customers should have received prior direct contact alerting them to this work. Expected customer downtime is 30 minutes and the maintenance window will be until 3AM.
-Network Engineering
Update 10/7/22 2:46AM: Tonight’s maintenance is successfully completed.
Friday (10/7/22), starting at 1:00AM, a subset of customers in the Oakland area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
– Network Engineering
Update 10/4/22 2:47AM: Tonight’s maintenance is successfully completed.
Tuesday (10/4/22), starting at 1:00AM, a subset of customers in the Oakland area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
– Network Engineering
Update 9/14/22 1:55AM: Tonight’s maintenance is successfully completed.
Wednesday (9/14/22), starting at 1:00AM, a subset of customers in the Berkeley area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
– Network Engineering
Update 9/2/22 2:20AM: Tonight’s maintenance is successfully completed.
Friday (9/2/22), starting at 1:00AM, a subset of customers in the Berkeley area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
– Network Engineering
Update 8/12/22 3:00AM: Tonight’s maintenance is successfully completed.
Friday (8/12/22), starting at 2:00AM, a subset of customers in the Berkeley area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
– Network Engineering
Update 7/13/22 5:13AM: Customer downtime for data services went as expected, but prior to the completion of work, we discovered an issue preventing voice service from functioning properly. Voice has now been restored for all impacted customers, but if you believe you are having any issues, please contact support.
Wednesday morning (7/13/22), starting at 2:00AM, a subset of fiber customers in the San Francisco area will experience a brief service interruption while we perform maintenance on hardware serving their connections. The expected down time is about 30 minutes. The maintenance window will be 4 hours.
– Network Engineering
Update (3:30AM): Maintenance successfully completed.
Friday morning (4/15/22) starting at 2:00AM, Fusion Fiber customers in East Oakland / Elmhurst will experience approximately 60 minutes of downtime while we perform upgrades to equipment serving them. The maintenance window will be 4 hours. Update will be provided upon its completion.
-Network Engineering