Update (12:45AM): This maintenance is now complete.
Beginning tonight at midnight I will be performing maintenance on equipment serving Fusion and FlexLink customers in the peninsula and San Jose areas. Expected downtime is less than 20 minutes.
– Robbie
Tonight at midnight a small subset of FlexLink Ethernet customers served out of Oakland will experience downtime of approximately 15 minutes or less.
-Michael Tardif
-Sonic NOC
Update (12:40AM): This maintenance is now complete.
Beginning tonight at midnight I will be performing maintenance on equipment serving Fusion and FlexLink customers in the Santa Rosa area. Expected downtime is less than 20 minutes.
– Robbie
Update: This maintenance should fix the intermittent voice and data outages currently impacting a subset of Santa Rosa Fusion customers.
– Matt
Update(1:15AM): This maintenance is now complete.
Beginning tonight at midnight I will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in several north bay cities. Expected downtime is less than 25 minutes. A list of the cities involved in the operation follows:
Cloverdale, Cotati, Fort Bragg, Guerneville, Healdsburg, Larkspur, Mill Valley, Mendocino,
Napa, Occidental, Petaluma, Rohnert Park, Sebastopol, San Rafael, Sonoma, Sausalito, Sa
int Helena, Tiburon, Ukiah, Vallejo, Windsor, Yountville.
– Robbie
4/2/15 12:54AM PDT – This maintenance is now complete.
On Wednesday night, 4/1/2015, beginning at 11:59PM PDT we will be performing a software upgrade of a router serving Fiber DIA customers in the San Francisco LATA. The expected outage for this should be less than 30 minutes.
-Tim J.
Update (3:30AM): This maintenance is now complete.
Beginning tonight at midnight I will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in the Albany area. Downtime for this maintenance could be up to an hour.
– Robbie
Update (12:35AM): This maintenance is now complete.
Beginning tonight at midnight, I will be performing intrusive maintenance on equipment that serves Fusion and FlexLink customers in the Forestville area. Expected downtime is around 20 minutes or less.
– Robbie
Last night’s Graymail notices were sent to all customers, including those that had disable the notices. Â Sorry for the extra mail and any confusion this may have caused.
We have an open ticket to resolve a busy signal when dialing our (707)547-3400 support number. We currently have limited capacity for inbound calls to 1-888-766-4233. If you hear an all circuits busy message please try again.
Update: Â This issue appears to be resolved at this time. Â We apologize for any inconvenience.
Jasper Carter
Sonic Support Manager
Tonight at midnight there will be approximatly 10 minutes of downtime for a small subset of FlexLink Ethernet customers in the Windsor, California area.