Tonight, Tuesday, April 24th, starting at midnight, we will be performing maintenance on an ATM switch serving some of our (LATA1) Bay Area subscribers. Expected down time is less than 10 minutes.
-Tomoc and Robbie
Update: All work has been completed. A small subset of subscribers experienced approximately 5 minutes of down time during this procedure.
We are preforming emergency maintenance on one of the ATM switches serving customers in the Bay Area (LATA 1). A software malfunction has left the device unable to pass traffic for a significant number of customers, and we’ve elected to reload the affected unit to restore service.
This reload will cause 5 to 10 minutes of additional downtime for customers aggregated through that device.
-Nathan and Tomoc
This Thursday, April 19 at 12:01 AM we will be performing maintenance reloads of two Redbacks that terminate traditional DSL service. This will affect some of our Bay Area DSL subscribers. Expected downtime is 5 minutes.
-Tomoc
Update:
Reloads completed successfully, all service restored.
Earlier tonight, around 11:30PM, we experienced a failure on equipment servicing legacy dsl customers in the Chico area. The affected circuits have been migrated to backup equipment and are now back online.
This Wednesday, April 11th, starting at 12:01 am, we will be performing maintenance on equipment servicing legacy DSL customers in northern California. Some customers may experience a loss of connectivity for up to 5 minutes during this maintenance window. Fusion and Flexlink customers will be not be affected by this operation.
– Robbie, Tomoc and Jared
Update: Maintenance completed successfully, all service has restored.
This Thursday, April 5th, starting at 11pm, we will be performing a variety of maintenance operations on equipment servicing legacy DSL customers in northern California. We will be avoiding downtime as much as possible but customers may experience a loss of connectivity for up to 15 minutes during this maintenance window.
– Robbie, Tomoc and Jared
Update: All work has been completed. A small subset of customers would have experienced 5-10 minutes of downtime during parts of the work.
This Tuesday, April 3 at 12:01 AM, we will be performing maintenance reloads on equipment serving Legacy DSL in San Francisco/bay area, Sacramento, Fresno and San Diego. Expected down time is between 5-10 minutes.
-Tomoc and Robbie
Update: The maintenance work was completed successfully and all impacted customers are back online.
We are currently investigating a packet loss issue for a subset of our legacy dsl customers in northern California. We will provide an update on this issue shortly!
-NOC
This issue has been tracked down to a failing port in our network. The affected customers have been migrated off of the port and their service restored.
This Tuesday, March 27 at 12:01 AM, we will be performing a maintenance reload on our ATM customer aggregation routers. This will result in 5-10 minutes of downtime for Business-T and FRATM customers.
-Tomoc and Robbie
Update: Due to unforeseen circumstances, this maintenance will be done tonight, Thursday, March, 29 at 12:01 AM.
A configuration change made earlier today on our web cluster to support the redirection service, that is now included with our DNS hosting services, caused some hosted domains to break several hours later. The mistake has been corrected and all services are functioning correctly again.