This Friday, Jan 14th at 12:01 AM we will be performing non-intrusive power maintenance on our equipment in the downtown Santa Rosa CO. We do not anticipate any customer impact during this work.
-Nathan and Tim
Update: This maintenance has been pushed to Friday, Jan 14th at 12:01 AM
At 8:03PM this evening one of the DSL aggregation routers that serves legacy DSL customers in LATA 1 rebooted unexpectedly. Service for affected customers was restored by 8:05PM. We are investigating the cause of this reboot and will monitor closely for any further issues.
-Tim and Jared
As of 3:30pm PST, DSL customers served out of many San Francisco wire centers are currently without internet due to an AT&T equipment failure. Our estimated time of repair is within several hours. We are working with AT&T to fix the problem, and we hope to update our MOTD with a more exact repair time shortly.
Fusion customers in San Francisco are not affected by this outage.
Update: At 4:20pm, most of our customers appear to be surfing again, and AT&T expects the remaining customers to be fixed shortly.
Starting at about 9:57 AM today, a distributed denial of service attack was launched at one of our DSL subscribers in Los Angeles. This resulted in reachability issues for many of our customers served out of LA. We blocked the DDoS attack at our edge within 10 minutes, thus restoring service to the affected customers.
-Nathan
Sonic.net Support and Sales will close at 9:30pm Friday December 17th for our employee movie night. Support and Sales will open at the regular time Saturday morning. Programs are required to carry their data disks at all times.
-John F. and the Sonic.net staff
This morning at approximately 7:15AM one of our legacy DSL aggregation routers failed. We have re-routed all customers served by that router to one of our hot spares, and are investigating the cause of the initial router failure. All customers affected by this outage should now be back online.
-Jared
Update: During the migration, some of the affected customers were not built out properly on the new redback. This has been fixed and those customers should be up and running at this time.
From approximately noon yesterday to 11:00AM this morning some specific kinds of messages with attachments over 512k may have been partially corrupted by some changes introduced into ours spam filtering systems enabling customers’ blacklists to be applied to all inbound email. While these changes passed our testing and behaved as expected in our lab some clients appear to format messages in a way that causes a single carriage return in the message source to be lost. This typically results in an email client not displaying the message body correctly while it still displays the attachments. We are about to start an automated repair process but it is expected to take several hours to complete scanning and repairing any affected email in all customer’s email spools. We’re sorry for any inconvenience this has caused. –Kelsey and William
Update – As of 14:45, all corrupted messages have been repaired.
Tonight, November 4th at 12:01 AM, we will be performing maintenance on our primary voice cluster. This maintenance will result in a brief loss of voice service for our Fusion voice service. This maintenance will be improving the future growth and expandability of our voice infrastructure.
-Jared, Nathan and Matt
Update: Corrected time of maintenance.
Update: The maintenance has been completed, and interruption to voice services should have only been momentary.
We have cleaned up and improved the functionality of our domain email tool.
New features:
In order to use this feature simply specify your destination emails separated by a comma. ex. foo@sonic.net, foo1@sonic.net
In order to use this feature enter * for your alias and set your destination to be %1@yourotherdomain.com
This will setup a catchall for your domain and deliver everything to yourotherdomain.com. If the email address doesn’t exists at yourotherdomain.com the mail will bounce. This is useful if you have several domains and you want to setup the same emails at all of them instead of manually updating each one.
-William and the SOC
We have a number of ADSL customers experiencing a ‘sync no surf’ condition in the 831 area code. AT&T did some repairs overnight, but the outage persists and we have not been given at ETR.
We will continue to work with AT&T and update the MOTD over the course of the day. Note that
Sonic.net Fusion, and Flexlink customers are not affected by this outage.
Eli, Support.
Update: As of 10:30am, the problem has been resolved.