DSL Aggregation Router Failure

This morning at approximately 7:15AM one of our legacy DSL aggregation routers failed. We have re-routed all customers served by that router to one of our hot spares, and are investigating the cause of the initial router failure. All customers affected by this outage should now be back online.


Update: During the migration, some of the affected customers were not built out properly on the new redback. This has been fixed and those customers should be up and running at this time.

2 comments for “DSL Aggregation Router Failure

  1. I think I was affected by this outage. What do I have to do to get back online? Do I need to reset my router or reboot my computer? Thanks.

  2. Hi Nancy,
    Your circuit was not a part of the outage mentioned in the MOTD post above. I will email you some tips regarding basic DSL troubleshooting. If you are still unable to get online after performing the troubleshooting suggestions in my email please contact our technical support line at your convenience for assistance in troubleshooting your DSL circuit. You may reach our support line by dialing 707-547-3400.

    Best regards,

Leave a Reply

Your email address will not be published. Required fields are marked *