Sonic.net would like to invite you to try out our new online backup service. Our online backup service is available for OS X and Windows 2K or greater. It comes with a 50GB quota to backup all of your important documents and pictures.
For helping us test this new service you will receive in addition to the 90 day trial period an extra 90 days of backup service. If you would like to sign up for this service, please email support@sonic.net so we can sign you up!
Approx 30 mins ago a Distributed Denial of Service attack was aimed at one of our colo customers. The NOC quickly identified and blocked the DDoS, but the attack ramped up to over 700 Mbps for several minutes. This traffic congested one of our transit links for 5-10 minutes, possibly causing poor performance or loss of connectivity to some sites on the Internet. As we were contacting the congested transit provider to have them put in a block, the DDoS ceased.
Our internal network remains sound, and we are continuing to monitor the network for any further disruptions.
-Jared and Nathan
On Wednesday August 13 at 12:01 AM we will be moving several hundred DSL subscribers from one of our DSL aggregation routers to another, to balance network load. This move should take less than 5 minutes and will only cause a brief service interruption.
-Jared
Update: The migration has been completed. Downtime for most affected customers was less than 5 minutes. However there was a minor mix-up during the migration that caused approx 75 customers to lose connectivity for 15-20 minutes. All problems have been resolved and all customers should have proper connectivty again. We apologize for any inconvenience caused by this maintenance.
Sonic.net System Operations has upgraded our IMAP server software to a version we’ve had in testing. Besides a noticeable speed improvement over the previous version, we have made message Tagging and client message status available!
–Don, Kelsey and the SOC.
We recently experienced an inbound DDoS attack that was directed at one of our customers. The attack was promptly blocked at our edge and any connectivity issues related to it should be resolved. Customers may have experienced slightly degraded performance during this time. -Dusty, Nathan, and Jared
Tonight, at 1:00AM PDT I will be performing maintenance on custsql as well as documenting some performance statistics. A few customers may receive a “too many connections” message when their client attempts to connect to the system during this short period.
Update: All maintenance performed with no customer service interruption.
–Don
Technical Support will be closed between 11am and 6pm today as Sonic.net celebrates its fourteenth birthday. The NOC Hotline will still be available for our co-located and high capacity customers. Any voice-mail messages left while we’re out will be returned promptly when we return. We apologize for the short notice.
Tonight at midnight, we will be moving some of our dynamic IP DSL subscribers from a heavily loaded SMS to a less-loaded one. This will only affect a small subset of customers in LATA1, which may see 5-10 minutes of downtime as their circuits are migrated and DHCP leases renewed. If you find that you are affected by this move, you may want to reboot your computer and/or router when you lose connectivity. The reboot will clear your DHCP lease, and may allow you to pick up a new lease more quickly.
-Jared
Update: The subscriber move has been completed as planned. There were no problems with the migration, and all affected customers should be back online, only having experienced a few minutes of downtime at most.
This Friday at 12:01 AM we will be inserting an interface card into one of our ATM switches at our San Francisco POP. This new card will allow us to continue to expand our ATM infrastructure to support DSL growth. Card insertion is not expected to cause any interruption of service to customers served by this ATM switch.
Update: This maintenance has been completed with zero customer impact.
-Jared and Nathan
Tonight at midnight, we will be reloading one of the routers that serve Business-T and FRATM in Northern California onto new software. We expect this new software to resolve the performance problems that have cropped up periodically on this router.
All customers served by this router will suffer less than 10 minutes of downtime during this reload.
-Jared, Dusty and Tim
Update: The software upgrade has been successfully completed. All affected customers were offline for less than 5 minutes.