Thu May 18 08:43:22 PDT 2000 — Some people had problems receiving e-mail this morning. Our mail spool was full. I cleared out some old mail and things are looking good as of now. No mail was lost during this time. – Steve

Thu May 18 20:15:24 PDT 2000 — Pacific Bell is running behind on equipment deployment to serve DSL customers in some cities, and installation is taking longer than usual while they build out new equipment in the central offices. Affected cities include Petaluma, Santa Rosa, parts of San Francisco, San Jose and others. For Santa Rosa, they expect to have new equipment online early next week, so this has slowed delivery of some pending orders by as much as two extra weeks.

Sonic.net’s ‘free Internet access for a year’ offer is still available, and DSL is a better deal than ever before. DSL is a great way to get on the Internet, and it’s no wonder that PacBell is getting so many orders.

www.sonic.net/dsl/

Thu May 18 20:04:13 PDT 2000 — Our new Network Appliance filer has arrived, and we’re preparing for migration of the majority of our customer data to this unit. The Netapp filer hosts all user web data, most email and ftp space. The new filer will also be hosting shell home directories, plus we’ll be migrating mailbox account storage to it as well.

Our current filer has about 50 gigs of storage, and is 96% utilized currently. The new unit has over 100 gigs of storage in the initial configuration, and it can be expanded to up to 900 gigabytes. The filer has fiber-optic gigabit (1000Mbps) Ethernet and a much faster CPU, so we should see overall performance increases in web, mail, ftp and other areas. While the current unit has redundant power in the disk shelves but not the CPU, the new filer is fully redundant and will actually be served by two entirely separate UPS systems out of our new downstairs power room so that there is no single potential point of failure.

We’re hoping to migrate to the new unit around the weekend of June 3rd. There will be some downtime involved for hosted websites and users checking and sending email. Email will be queued up for delivery as soon as the migration is complete, and full backups have been made and will be maintained in case we have unforeseen troubles. We will post a more definite timeline and downtime projection once we have completed our migration planning. -Dane, Scott, Eli, Steve, Dave and Kelsey

Wed May 17 17:07:34 PDT 2000 — Thunder, our primary web server, has had problems with its operating system, causing downtime. We have replaced the kernel with the latest version, which has been running smoothly since yesterday. Hopefully the problem is solved. We are awaiting delivery of a new load-balancing switch, which we will use to test our new load-balancing configuration with our web servers. Once in place, the failure of a single web server will not affect customer web sites. -Scott

Tue May 16 11:48:08 PDT 2000 — Several users requested that we upgrade pine on bolt.sonic.net. Pine has been upgraded to V4.21 If you prefer the to use the older version of pine, you can do so by running pine3.96 instead of the pine command. Please report any issues with this new version of pine in news:sonic.help — Steve

Fri May 12 18:21:36 PDT 2000 — Our primary web server encountered software problems and had to be rebooted. Downtime was less than 10 minutes. – Eli

Fri May 12 14:12:09 PDT 2000 — Our Napa POP was not taking calls for about an hour until we reset the first network access server. It appears that the reset solved the issue and we are monitoring the location for any further trouble. -Dave and Eli

Thu May 11 12:37:26 PDT 2000 — The COVAD backhaul is back up, and fixed in record time considering that a fiber cut was involved. — Eli

Thu May 11 11:58:26 PDT 2000 — The COVAD backhaul cross-connect is down as a result of a fiber optic cut that affects all Covad connected customers from Covad’s San Francisco and San Jose NOC. This affects _all_ customers, not just Sonic.net customers, and Covad’s NOC is working as quickly as possible to resolve the situation. We have not been given an ETA on repairs, and will update the MOTD as soon as we get more information. – Eli

Thu May 11 11:33:10 PDT 2000 — Our COVAD dsl cross connect has just gone off-line. All COVAD dsl connected customers are down. We are working with hard with our vendors to bring the service back up as soon as possible. At the moment there is no ETA. -Kelsey and Eli