Service Outage in the Sacramento Area

2/14/2020 5:40PM – Sonic customers on our Legacy, Fusion, and Flexlink services in the Sacramento area are currently part of a known outage. Engineers are working to restore service, currently there is no ETA for resolution.

5 comments for “Service Outage in the Sacramento Area

  1. Patrick
    February 14, 2020 at 6:03 pm

    Is the Brentwood area part of this outage?

  2. Daniel Thompson
    February 14, 2020 at 6:10 pm

    Brentwood is not impacted by this outage, but unfortunately, it is impacted by a separate outage. We’re working to address both issues, and hope to have service restored soon.

  3. Scott
    February 14, 2020 at 6:32 pm

    Some indication of known issue should be presented whether is hardware locally or fiber cut affecting entire area. I’d also hope there isn’t a single point of failure in your fiber topology.

  4. Daniel Thompson
    February 14, 2020 at 7:15 pm

    Hi Scott,

    You’re absolutely right. We’re waiting on more information from our Network engineers, but wanted to provide communication regarding the outage. It appears to be a hardware issue, but we’ll have a better idea of the underlying issue shortly.

  5. Jim Tomblin
    February 15, 2020 at 10:33 am

    We were back up at about 2000. Thanks to all involved!!!!

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