Inbound Email Delays for July 25th

Our Operations Team has found and corrected a problem which caused inbound emails to sonic.net (and other domains for which Sonic handles email) to take longer than expected to be delivered to their corresponding mailboxes.

Per our logging, inbound email delivery would have experienced delays between approximately 3:10pm and 6:20pm PST today. (July 25, 2024) Outbound email processing was not impacted. We are not aware of any lost messages due to these delays. We will investigate the root cause of this incident and will be adding monitoring to ensure we can swiftly respond in the future.

— Joe M
Sonic System Operations

 

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