Update 4:25pm: Repairs have been made, and the outage has been cleared. If you are still experiencing any issues with connectivity, please reboot your ONT. If issues persist, call support at your earliest convenience. Technical Support can be reached at 1-888-766-4233, seven days a week, from 8am to 10pm.
Update 1:24pm: The maintenance was unsuccessful, and technicians are en route to enact repairs. We will provide further updates as we are able.
There is a service outage impacting a small subset of customers in San Francisco. We have scheduled intrusive maintenance to take place at 1pm today, 5/3/2020, requiring 10-15 minutes of downtime to restore all connectivity. We apologize for the inconvenience, and hope to restore service shortly.
-Sonic Support