Thu Dec 23 14:51:57 PST 2004 — DSL Packet Loss on Santa Rosa SMS. We’ve identified what appears to be a bad ethernet interface in the SMS thats causing as much as 10% packet loss for DSL customers terminated in Santa Rosa. We are currently investigation solutions to resolve this problem that do not involve replacing the card which would require that we reboot equipment potentially leading to an extended complete outage. -Kelsey, Nathan and John.