Thu Feb 5 22:17:07 PST 1998 — We again spent a large amount of time this evening returning fast busy (reorder) tones to customers. I’ve opened up a new repair ticket with PacBell, and I think we’ve isolated one small configuration problem which is having a big effect. The details: When the analog hunt group (522-1001) fills up, it’s supposed to forward on to the X2 hunt group (522-1002). When the X2 gear fills up, it’s supposed to forward on to our new PRI gear (522-1003). When the PRI gear was deployed last week, we tested the last X2 number (547-3309) and it did indeed reach the PRI equipment if it was busy. Great! However, we found tonight that when the number before that (547-3308) is busy, users get a reorder tone! It sounds like there is something wrong with the way that 3308 is configured, and Fred at PacBell is working on it right now. We’ll keep you posted. Meanwhile, if you’re frustrated with all the reorder tones, you can dial 522-1003 and you should have no troubles. -Dane