Wed Jan 31 16:57:20 PST 2001 — Hiccup with load balancing. During a routine change in our network topology that _should_ have gone unnoticed, our load-balancing switch, Piggy, decided it didn’t want to do its job anymore. This is a change that we have made in the past with no problems whatsoever. A reset of the switch brought back mail and web services. Downtime was a very long and frustrating 5 minutes while we tracked down the problem — we apologize for the trouble, and rest assured we won’t be moving etherchannel interfaces between switch blades in the middle of the day anymore. -The Sonic Operations Team and many screaming voices from Tech Support