Fri Apr 11 14:30:05 PDT 2003 — Authentication problems, xxx-9811 pool. Shortly after 1:00pm today, we stopped authenticating successfully for clients dialing our xxx-xxx-9811 numbers. Support was closed for our weekly meeting, and a (soon to be corrected) fault in our monitoring system prevented us from fixing it as quickly as we could have. Eli, Scott, Russ.