Tue Nov 18 18:08:28 PST 2003 — We are having problems with our Voice trunk provider, which is causing a number of dropped calls to our Tech Support lines. Focal is working with SBC to determine the source of the problem, and we do not have an estimated time of repair. If you have any problems reaching Support, please try your call again – We also have Online Support available, and plenty of reps standing by – www.sonic.net/livehelp — Eli, Jared, Support Staff