Mon Mar 1 22:18:21 PST 2004 — Update on DSL speed issues. Due to an inadvertent application of system-wide speed profiles this afternoon, we’re back to a situation where many customers are not getting optimal DSL performance.
To recap, we’ve run into buffering issues on the DSL equipment which is causing deliver of about 30% below maximum performance. The performance is still well above allowable minimums, but we’re committed to delivering full performance as quickly as possible. We’ll continue to work to resolve the situation! -Dane (for John, Nathan, Kelsey and Eli)