IMAP performance problems solved.

We believe we have fixed the recent IMAP performance problems; let us know if you have any trouble with imap.sonic.net still.

For the past few days we have received a number of reports from customers concerned about periodic slow IMAP performance to imap.sonic.net; the problem would manifest as a mail client behaving very slowly when reading e-mail or timing out all together.

The periodic nature of the problem made it very difficult to troubleshoot as by the time a customer would call to alert us to the problem it would then mysteriously go away.

We believe we have solved the problem and have since implemented much more detailed monitoring of the imap.sonic.net IMAP cluster.

Note: we have seen a handful of reports of slow Webmail performance; those servers are completely separate from the imap.sonic.net cluster, so if you are seeing Webmail performance problems, please note the time it occurred, the error you saw if any and send an e-mail to support@sonic.net .

11 comments for “IMAP performance problems solved.

  1. Jeff
    September 26, 2008 at 5:46 pm

    Thanks, guys. I’ve been seeing this problem recently, but didn’t bother calling tech support since it would always go away quickly.

    This kind of response is why I stick with Sonic.net for my domain and email, if only AT&T offered decent speed DSL in my neighborhood I’d switch my whole Internet service back to you again in a heartbeat.

  2. karen
    October 2, 2008 at 2:52 pm

    I have tired for several days to enable my iphone to receive my sonic mail. I have read and reread and loaded and reloaded the account, using imap.sonic.net, without success. I have perused the website and have found nothing useful. Any suggestions, anyone?

  3. Tage
    October 3, 2008 at 10:52 am

    Karen, we are currently working on screenshots for the iPhone that will show all the correct settings needed to configure the iPhone for our servers. I’m not sure why we have waited this long, but I will post a follow up here when they are complete and live on our site!

  4. karen
    October 4, 2008 at 12:20 pm

    Thank you for the response! I am a big sonic fan and really dislike having to toggle between a temporary gmail account when I am out and about with the iphone.

  5. November 12, 2009 at 5:22 pm

    where is the solution to this problem????

  6. adame
    November 12, 2009 at 6:16 pm

    Hi Josh,

    We’re not experiencing any performance impacting problems with our IMAP servers at this time. Please contact Support so we can troubleshoot this issue with you.

  7. Anthony Tusler
    January 14, 2011 at 3:41 pm

    Hi.
    Any progress on iPhone/imap screenshots?

  8. January 14, 2011 at 8:43 pm

    Isn’t there an app for that?

    I’m unaware of any immediate plans to produce any smartphone screenshots for mail configuration. From my limited experience with those devices, all you need to know is your email address, username, password, that our IMAP server is named imap.sonic.net and that our SMTP server is named mail.sonic.net.

  9. January 15, 2011 at 9:01 am

    Well, my main problem has been not being able to delete IMAP emails from my iPhone. I wanted to make sure my port settings were all correct to see if that corrected the problem. Otherwise you’re right, the settings you describe work great. Thanks.

  10. Martha Evans
    February 1, 2015 at 11:12 am

    Today, Feb.1, 2015, sonic.net webmail is timing out – not saving drafts, taking a long time to send. I am on a wireless network computer. When I use Outlook with it I don’t have this problem 0 Outlook seems to solve it.
    Why is webmail so slow?
    Thanks.

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