Call Center Problem

Today at approximately 1:30 pm phone lines in to the Sonic.net office are reporting all circuits busy. We have reported this outage to our vendor who has not yet diagnosed the trouble.

This outage affects inbound and outbound calls through our office phone system. No other services are affected by this outage.

As always, we are are available via email to support@sonic.net

Update:  it appears the root cause here was a failed ATM card at AT&T.  As of 5:37pm we believe our phone system is fully operational again. Our vendors are continuing to monitor the situation closely. — John F and Jasper

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