At approximately 3:00 AM today, one of our DSL aggregation routers serving customers in the Bay Area suffered what appears to be a software crash. This software crash kept the router out of service until 3:14 AM, at which time it was booted up and handling customer traffic normally.
The exact cause of the software crash is being investigated with the vendor at this time. We are monitoring the router, and all affected customers appear to be back online at this time.
Update: The router has unexpectedly crashed again. We are in the process of moving all customers served by this router to a hot spare. Connectivity should be restored shortly.
Update: All affected customers have been moved to the hot spare successfully. All affected customers should be online again at this time.