We are performing an emergency reload on equipment serving a subset of legacy DSL, Business-T, and FRATM customers in the Bay Area and Modesto/Stockton area. We will send another update shortly once the maintenance has completed.
-Tim and the NOC
Update: Service for affected customers should now be restored. At around 3:03PM, a controller card in one of our aggregation switches performed an automatic failover to the standby card. For unknown reasons, the standby card was not operating correctly once it took over, causing an outage for some percentage of subscribers. We were forced to perform a full reset of the device to restore service. We are investigating both the cause of the failover as well as the additional issues experienced afterwards and we apologize for the duration of this outage.