We are currently investigating an outage that is affecting Fusion and Flexlink customers in the Santa Cruz Area. This post will be updated as we investigate further.
Update: At&t has confirmed a major fiber cut in the area and have dispatched technicians out for repair. We will update further when we receive an ETR.
Update 2: At&t technicians continue to work on all the cut fiber but are unable to provide a ETR at this time.
Update 3 (11:15AM PST): At&t has determined that due to the extent of the damage, new cable will need to be brought in and installed to work around the affected area. The current rough ETR is 5 hours or around 4:00PM PST.
Update 4 (4:10PM PST): AT&T has pulled new cables and has begun splicing. Still no ETR.
Update 5 (7:00PM PST): At&t continues their construction to repair the damage. The latest estimate received from the splicing crew for restoral of service is 1AM to 2AM.
Update 6(3:10AM PST): At&t has completed splicing in the replacement cables and all affected areas are now back online.
Update 7: Additional details on this outage are available from the following news article. http://sanfrancisco.cbslocal.com/2013/04/16/gunshots-cause-oil-spill-at-san-jose-pge-substation/