We are currently experiencing a power issue affecting some portion of our customers served out of our San Francisco point of presence. We are working with the facility to determine the cause of the issue and an estimated time of resolution. This outage is affecting Fiber DIA customers and may have caused some temporary DNS resolution issues for other customers. We will provide further updates shortly.
-Tim, Nathan and the NOC
Update: Power has stabilized as of around 10AM. All affected customers should be back up. We are working further with facility technicians to determine what caused the outage.
We have lost all internet connections in Ukiah CA
Hi Craig,
If you are still having connectivity issues please get in touch with our Support department at 707-547-3400 or support@sonic.net.