Support closed 1:30pm – 2:30pm

Customer support including Billing and Sales will be closed today for an extra half hour for our weekly meeting.

8 comments for “Support closed 1:30pm – 2:30pm

  1. Lawrence wong
    April 13, 2017 at 8:20 am

    Outage in the outer Richmond district? Did resets and can’t connec

  2. john
    May 13, 2017 at 12:24 pm

    Yes. Outage in central Richmond. Reset produces nil.

  3. Andrew Mayfield
    May 13, 2017 at 12:36 pm

    Hi John, we aren’t experiencing an outage in the Richmond. If your connection is down I urge you to reach out to Customer Support to troubleshoot. Support can be reached via phone at 888.766.4233. Or you can arrange a callback or an SMS session via

  4. mai kong
    August 12, 2017 at 9:23 pm

    my internet is very slow today in the area of 94112. It is only 2.0 MBPS

  5. Darren Guan
    September 8, 2017 at 9:29 am

    Is Gigabit fiber internet available for zip code 94116-2903? I am using fusion 5M download speed, but the real speed runs at 2M. It’s super slow for my family for video steaming.

  6. Andrew Mayfield
    September 8, 2017 at 11:52 am

    You can check for service availability on our website – Regarding your speed issue it would definitely be worthwhile for you to reach out to our Support team. They can be reached at 888.766.4233 or via email at

  7. Huy Nguyen
    September 12, 2017 at 11:53 am

    Outage in inner sunset SF

  8. Patrick Pasalo
    March 12, 2018 at 8:40 pm

    I enjoy the customer support Sonic has, but I would like to know if Sacramento is an area of consideration for the gigabit internet service.

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