Support closed 1:30pm – 2:30pm

Customer support including Billing and Sales will be closed today for an extra half hour for our weekly meeting.

7 comments for “Support closed 1:30pm – 2:30pm

  1. Lawrence wong
    April 13, 2017 at 8:20 am

    Outage in the outer Richmond district? Did resets and can’t connec

  2. john
    May 13, 2017 at 12:24 pm

    Yes. Outage in central Richmond. Reset produces nil.

  3. Andrew Mayfield
    May 13, 2017 at 12:36 pm

    Hi John, we aren’t experiencing an outage in the Richmond. If your connection is down I urge you to reach out to Customer Support to troubleshoot. Support can be reached via phone at 888.766.4233. Or you can arrange a callback or an SMS session via sonic.com/support.

  4. mai kong
    August 12, 2017 at 9:23 pm

    my internet is very slow today in the area of 94112. It is only 2.0 MBPS

  5. Darren Guan
    September 8, 2017 at 9:29 am

    Is Gigabit fiber internet available for zip code 94116-2903? I am using fusion 5M download speed, but the real speed runs at 2M. It’s super slow for my family for video steaming.

  6. Andrew Mayfield
    September 8, 2017 at 11:52 am

    You can check for service availability on our website – sonic.com/availability. Regarding your speed issue it would definitely be worthwhile for you to reach out to our Support team. They can be reached at 888.766.4233 or via email at support@sonic.net

  7. Huy Nguyen
    September 12, 2017 at 11:53 am

    Outage in inner sunset SF

Leave a Reply

Your email address will not be published. Required fields are marked *

*