During emergency maintenance yesterday evening (11/8/17) a portion of Fusion Fiber customers in San Francisco experienced loss of service. We are currently working to restore service to the affected customers.
Update: Support has restored service to all customers that could be repaired remotely. Support is compiling a list of customers still affected by the outage and reaching out to them to get service restored.
Update (1:15 pm): All services affected by the outage are now restored. Â If you are having any problems with your Fiber service please contact Support.