We need to perform emergency repairs to backend fiber cable that was damaged by squirrels. A small subset of fiber customers may be impacted by the repairs. We have scheduled repairs for November 6th, 2019 (11-06-19) from 8am to 2pm. Thank you for your patience during these repairs.
would this be the outage affecting NW Berkeley since 10/31 that we were told was part of the Albany outage ? no word on that page, and as of now no internet — out since 10/31.
why does the phone center outgoing message say that the call center is closed as of oct 27?
Thanks for the report, we’ll get that fixed momentarily.