Update: This has been resolved.
Currently we are experiencing a large denial of service attack aimed at several sonic services. We are working on mitigating this attack and restoring service as quickly as possible.
Webmail, parts of of our web cluster, and sonic.com are some known services unreachable at this time. If you are having trouble reaching them please be patient. We are working as quickly as possible to resolve this issue.
Im in San Francisco. No service. Router doesn’t light up.
Hello! Sorry to hear the service is not working for you. Please make sure the power cable is properly plugged into the power outlet. If you are still having issue with the router please give our Support Team a call at 1-855-394-0100 8am-10pm 7 days a week.
Best Wishes!