Update (Nov 30 15:00:34 PST 2020): At this point in time the fiber optic cabling that was damaged has been repaired and customer services are restored.
Update (Nov 30 14:00:15 PST 2020): Significant progress has been made with repairs of the damaged fiber optic cabling. This post will get updated when service has been fully restored.
Update (Nov 30 11:56:22 PST 2020): The issue appears to be with fiber optic wiring serving the equipment in Novato. We have technicians working to repair the affected cabling and will post more updates as the repairs proceed.
Our team is currently investigating an outage in Novato that will affect all Fiber customers. We currenlty do not have an ETR for service restoration, but more updates will come.