Our customer care team will be closing at 5pm on Monday, 7/4/2022.
The 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.
The customer care team will return Tuesday, 7/5 to our regular operating hours, 8am to 10pm.
-Sonic Support
My router has been having problems the last few weeks. Sonic provided a different router, but it is no better. I plug and unplug the router and it may go a day or two and some times it requires two or three times a day. I have purchased a Motorola cable Modem and a eero 6 router. I need to know what is required to work with Sonic?
Thanks, Ron H.
Hello Ron, I see that you contacted our support team. If you still require assistance moving forward, please contact our support team for further assistance.