Friday, 12/9/2022 at approximately 11:00am PST a power line fell onto a backbone fiber cable causing extensive burn damage to the entire cable serving a Local Convergence Point (LCP) for a neighborhood in the Berkeley area. Upon customer down-detection – in combination with calls to our support line – we dispatched repair crews to evaluate the extent of the damage. Unfortunately, the scope of the damage was extensive and required a full backbone cable re-splice to restore service. Crews worked for 27 hours to fully rebuild the cable to restore service to our customers. We believe all fibers to be fully restored. If you are continuing to experience a service issue, please contact support, methods here: https://www.sonic.com/support.
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