We are still waiting on the completion of repairs within our upstream provider’s network and we currently have no ETR.
The emergency migration/backup implemented on Friday appears to be working with a few reports of packet loss that our engineering team is currently looking into.
We apologize for any inconvenience caused by the outage and appreciate your understanding and patience. Thank you for choosing Sonic!
I have no internet and lately my hardware has not been connected only wireless. Is this part of the outage work you are doing in the Sunset district today? My work is being jeopardized by this with clients waiting on things today! When will I have internet again?
Hello Amee,
Thank you for reaching out regarding your connection issues. I believe I was able to locate your account based on your information. I do see you were recently a part of an outage on 11/01/2023, and I do believe this SSE Network Outage is the same. We are working hard to get this resolved as quickly as possible. I apologize for the delays.