Problems with Guerneville and Occidental…

Sun Aug 27 21:16:46 PDT 2000 — Problems with Guerneville and Occidental -9811 numbers. We’ve had a few lines in West Sonoma County come up with a recording ‘the service isn’t available on this line’ instead of carrier. We suspect a call routing problem to our Focal PRI’s here in Santa Rosa — either that, or the calls aren’t rolling from the -9811 numbers onto our two new Focal PRI’s.

In any event, the problem has cleared now, and we have submitted a request for ‘reason for failure’ from Focal. We’ll also be double-checking that all our Focal PRI’s are available to service -9811 calls. Finally, please note that this did not effect any number that _doesn’t_ end with -9811. -Scott

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