The hardware load balancing equipment which…

Tue Sep 10 20:16:41 PDT 2002 — The hardware load balancing equipment which serves mail and web services failed this evening and required a reboot. During the 15 minute time the equipment was offline, local web pages and email were unavailable. We are working with the vendor to determine the cause of the problem.

Our new data center and network topology now allows us to introduce a second Alteon load balancer for redundancy. We will expedite integrating the second Alteon into our network which will mitigate the impact of this type of problem in the future.

-Matt, Kelsey, Eli and John F.

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