Customers dialing into our 707-522-1001 and…

Tue Sep 10 08:30:00 PDT 2002 — Customers dialing into our 707-522-1001 and 707-636-1001 dial-up groups are experiencing problems connecting. We are currently working to resolve the issue.

For a list of alternate numbers in your area, please see our POP finder at . -Chris and Matt

Update: The problem was traced to an unknown routing problem between our remote 1001 POP and Sonic’s backbone. While diagnosing the problem, routing converged and the situation cleared up before we could ‘nail’ the issue. Our monitoring package should have alerted us to the problem early this morning, but an obscure problem with that package caused us to learn of the situation late, after 08:00am. We have repaired the paging package, and continue to monitor the 1001 POP for any possible issues – Eli, Matt, OPS Staff

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