Tue Nov 5 02:39:01 PST 2002 — Issues with SpamAssassin: There were reports yesterday of email reaching customers’ inboxes without being filtered by our anti-spam tools. We were unable to correlate any of the reported failures to any problem on our servers. We were also misled by the belief that the failures only occurred during a short window when some routine maintenance was being performed on the load balanced spam processing servers. Some users brought additional information to our attention in news://news.sonic.net/sonic.antispam and we were able to correlate their reported failures with some issues on our end. This intermittent failure only affected customers that were using the old ‘file based’ SpamAssassin and not the new web-based tools. The problem has been resolved and will be investigated further in the morning. -Kelsey