Wed Nov 20 13:58:42 PST 2002 — All DSL customers back on-line. During the migration, we reached a maximum customer limit on our interface card which quietly stopped binding customers. The last 25 VP’s on the circuit were moved from the old circuit but not put into service by the router, causing approximately 261 customers to be left without connectivity. After further investigation, it was determined that our vendor shipped us the incorrect card type which couldn’t handle our configuration in its current form. A new card is being shipped, but in the mean time we have modified our configuration to work with the older card.
At this time, we believe that all DSL service has been restored. If you experience problems, please try power cycling your DSL bridge. If the problem persists, please notify technical support at 707-547-3400. -Sonic.net Operations Staff