DSL outage.

Sat Nov 12 22:50:51 PST 2005 — DSL outage. One of our DSL termination devices in Santa Rosa has crashed and requires manual intervention. A technician is en route to fix the trouble. ETR is approximately 30 minutes. Sorry for the inconvenience, and remember that all DSL accounts come with dialup access — perfect for emergency access during short outages! -Nathan

Update: Sat Nov 12 23:10:12 PST 2005 — DSL customers in Santa Rosa are currently up, but we have diagnosed a failure in the termination box’s hardware. We will be replacing the faulty card with an on-site spare in approximately 3 minutes. Additional downtime should be around 10 minutes. -Nathan

Update: Sat Nov 12 23:21:52 PST 2005 — All DSL customers in Santa Rosa are back on-line after the hardware swap, and everything looks fine. Sorry for the outage! -Nathan and Kelsey

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