Emergency Router Maintenance

One of the interface cards in a customer-serving router in Santa Rosa has suffered a software glitch this afternoon. We will be performing invasive maintenance on the affected card tonight at midnight. All T1 customers served by this card will be down for 5-10 minutes during this maintenance. There is a chance that the card maintenance will require the entire router to be rebooted. If this occurs, all T1 and wireless customers served by this router will be offline for 5-10 minutes.

Update: The router linecard maintenance has been completed without issue. The affected card is now functioning properly, and there was no need to reboot the entire router.

-Jared and Matt

2 comments for “Emergency Router Maintenance

  1. Nick
    November 24, 2008 at 12:09 am

    FYI, it looks like this might be why my fusion broadband is offline right now in Santa Rosa?

    Luckily my neighbor has a normal sonic.net open wifi (I’m guessing normal dsl is okay) so I’ll survive the downtime.

  2. jared
    November 24, 2008 at 1:23 am

    Nick: The router that underwent maintenance tonight only serves T1 and some wireless customers, not any of our Fusion customers. At this hour, I’d suggest that you try rebooting your ADSL2+ modem and see if that gets you back online. If not, please contact our support group at 707-547-3400 in the morning.

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